Management faces these learning challenges: 1. Knowledge about every aspect of your organization needs to be captured and documented - so knowledge isn't lost, others can learn from it, and performance and quality are maximized. 2. Employees need continuous learning to stay competitive in a fast-changing environment. ServiceWorks offers the following solutions: * Instructional design and content development * Technical writing, and editing * On-line course design, development, publishing to the web * Promotional writing and editing * Best practices documentation * Event planning and promotion * Newsletter production and editing * Marketing program design and implementation * Video production * Transfer documents or film to digital media