|
ORGANIZATIONAL DEVELOPMENT SERVICES:
* Surveying and interviewing
* Service assessment
* Cultural assessment
* Team(s) assessment
* Training
needs assessment
* Diagnosis
* Principles and values clarification
* Mission clarification
* Intervention
design and implementation
* Strategic and tactical planning facilitation
* Process re-engineering/Best practice
development/documentation
* Design / Implementation of change management programs
* Aligning processes and rewards
to objectives
* Designing balanced scorecard and feedback systems
* Coaching personnel
* Workplace mediation
and interculture conflict resolution
* Conference and event planning
* Follow-up services
COMPREHENSIVE AND INTEGRATED SERVICE DEVELOPMENT PACKAGE:
Based
on eighteen years of research and experience in Service Development, the ServiceWorks Comprehensive & Integrated Development
Package was designed to include the key elements needed to achieve effective development and sustainable change. Although
at first glance it may appear that the program elements are tailored specifically for the Service Industry, they apply to
all industries and organizations. As the old saying goes, "If you're not serving the final customer, you'd better be
serving someone who is!" Service development is for everyone. Any organization aspiring to be all that it should be,
will embrace, learn, and apply the quality service ethic, systems, and behaviors.
Custom-tailored to your organization's
needs, a typical ServiceWorks package includes (at a discounted price):
* Service assessment (against world-class
standards) * Cultural assessment,
report, and management debrief
* Team assessment (2)
* Diagnosis and report
* 7 Habits of Highly Effective
People Seminar
* Service overview for key leaders
* Values clarification process
* Mission statement preparation
* Supervisory/Leadership Skills Seminar
* Management: Customer-Focused Ops. Seminar
* Management: Balanced
Scorecard Seminar
* Customer Service Skills Seminar
* Strategic Planning, Performance Planning, & Time Mgt
* Renewal (follow-up) activities and training
|
